Information

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Customer Feedback

"Dear Noa, my friend said to me that he received your package with CDs. Thank you and the staff for your great service. Regards L, Italy" "Thank you very much for sending the Purim CDs (and for the extra sweet pack). They all arrived safely. Thanks for the phone message. You have a wonderful site and I am sure I will be ordering again from you soon. Thanks. Best wishes C.A. UK

Ordering

1) Secure on line ordering is available on our site. Please follow these steps (for other methods see below):

1. Chose a CD you would like to buy (see “How to search our site” for more information)

2. Press the “Add to Cart” button on the bottom of the information, next to the price of the CD displayed on the screen. You can change the quantity of CDs you are buying by typing in the box a different number (by default it will display the number 1).

3. If you would like to search for another CD you can move to another page, use the search button etc. The shopping cart will keep the information about the CD you chose

4. When you have chosen the last CD you wish to buy (you can always change your mind later), press the button “Check Out Now” at the bottom of the last CD you viewed, next to the price. You can also choose this by pressing the link on the very top of the page, on the right hand corner.

5. This link will take you to the check out page. First we will show you your cart and all the CDs you chose will be listed there. You can remove CDs and change the quantity of CDs. You can still continue shopping or empty the cart if you change your mind.

6. If you are happy with the CDs you chose you can now proceed to checkout to pay for your order, by clicking the “Check Out” option.

7. You are now on a secure page and it is safe to submit your credit card details here. Even if you're a returning customer, please re-enter your credit or debit card number. JMD will not keep addresses or credit card numbers on our server for security reasons. If you prefer to phone in your credit or debit card, enter only the last four digits. You can also pay by cheque or call our office (see below - other methods of ordering). Here we will ask you to fill in your details. There you will see the list of CDs you have chosen displayed again, then the details we will need from you, like name address etc. Please make sure you include your email address as this will enable us to send you a confirmation by email.

8. The last thing you MUST do is to submit your order by pressing the “Submit Order” button. This will generate a message thanking you for your order and you will receive a confirmation email from us.

9. We will not charge your card until we are able to send the items you ordered to you. See “Delivery” for more information.

If you do not wish to use the facility please use one of the following methods:

2) By Phone:

Please call us free on 0800 7811 686 or on +44 (0)1323 832863 between 0830am and 6pm UK time

Our team Noa, Gill, Lynn, Victoria and Mal will be happy to help. If your call is answered automatically, please leave us a message with your name and telephone number and we will call you back as soon as possible.

3) By Email:

Please copy and paste the order form into an email, fill in and send to orders@jewishmusic-jmd.co.uk

Please note that emailing credit card details is not secure. We advise you to use our on-line ordering facility.

4) By Fax:

You can print and fill in the order form and fax it to us on:

Tel/fax: 01323 832 863

5) By Post

You can print and fill in the order form and post it to us at:

Jewish Music Distribution
PO Box 67, Hailsham BN27 4UW
UK

Please ensure that you have clearly stated: your name, address, telephone number, email, the items you would like to order and details of your credit card number, expiry date, and issue number if any. Cheques (post only) should be made payable to JMD. Please add £1.50 for p&p UK and world-wide.